Support
There is one inbox, and a person reads it. If something has gone wrong, or you need Fio to do something, this is where to start.
The reader would not take my image
Fio refuses an image it cannot read properly rather than sending it on, because an image it cannot process is also one it cannot strip the location and camera details from. A standard JPEG or PNG works best. If a download will not go through, a screenshot of it usually will, and one clear view of the dress reads better than a collage.
I asked for an introduction and have not heard back
Fio replies personally, usually within two business days. It is one person, so a holiday or a busy week can stretch that. If it has been longer, reply to your own message rather than sending a new one — it keeps everything in one thread and it will be found.
I would like my information removed
Email hello@fio.studio and say so. Fio deletes the thread and any copies it holds. If you have already been introduced to an atelier, that studio is a separate business with its own records — Fio will ask them to delete what they received, but cannot delete it for them, so it is worth asking them directly too.
Something on the site is broken
Tell Fio what you were doing and what happened, and include the page you were on. There is no ticket number and no queue — it goes to the same inbox as everything else.
